Acceptable Use Policy

Hosting Terms and Conditions

To report junk email or abuse issues please email abuse@allhost.co.uk.

This acceptable use policy governs your use of the services we provide (“Hosting Services”). Your use of the Hosting Services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms and conditions. AllHost may modify this Acceptable Use Policy at any time without notice.

The Hosting Services are provided by AH Cloud Ltd t/a AllHost.

  • A. RESOURCE USAGE

    • 1. The Hosting Services comprise (but not limited to) the provision of web space on our servers to enable you to upload pages and files for the purpose of publishing websites and performing email transactions.
    • 2. If your website is deemed to be used as a file distribution service in that large files (over 50MB) are made available for frequent public download then a bandwidth limit may be imposed.
    • 3. Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files.
    • 4. In your use of the Shared Hosting Services (other than where you are using your own virtual private server), you may not:
      • a. use more than an average of 40% of your allocated resources over the course of a 1 hour period. 
        A real world example of this would be if you have been allotted 1 vCPU (100% CPU) and are using 60% CPU for 1 hour then we would require you to move to the next plan available which allocates more resources.
        In almost all cases, the normal operation of a website will not result in sustained high usage unless there is an issue with a script.
      • b. run stand-alone, unattended server-side processes or any daemons; including (but not limited to) IRCd
      • c. run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers
      • d. participate in any illegal file-sharing/peer-to-peer activities
      • e. run any gaming servers
      • f. operate a proxy website or service
      • g. as a remote file host for other websites
    • 5. All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, Bing, Yahoo and other large search engines.
    • 6. Individual MySQL Databases are limited to 5GB in size unless otherwise agreed, when they reach this size we will notify you.
    • 7 . If opting to use the MailChannels Relay then a maximum 200 hourly outbound email limit will apply. Limits may be raised upon reasonable request. 
  • B. PROHIBITED USES

    • 1. You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services:
      • a. in any way that breaches any applicable local, national or international law or regulation
      • b. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
      • c. for the purpose of harming or attempting to harm minors in any way
      • d. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below)
      • e. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (also known as SPAM – see below)
      • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
  • C. CONTENT STANDARDS

    • 1. These content standards apply to any and all material that you allow to be hosted through the Hosting Services and to any interactive services associated with it.
    • 2. You must comply with the spirit of the following standards. The standards apply to each part of any Material as well as to its whole.
    • 3. Material must comply with applicable law in the UK and in any country from which they are posted
    • 4. Material must not:
      • a. promote crime or illegal activity
      • b. promote violence
      • c.  promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
      • d. infringe any copyright, database right or trade mark of any other person or company
  • D. ZERO TOLERANCE SPAM POLICY

    • 1. We take a zero tolerance stance against the sending of unsolicited email, bulk emailing and spam. We may suspend the account of any user who send out spam with or without notice
    • 2. Websites advertised as spam may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging or newsgroups. Any user account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
    • 3. AllHost reserves the right to require changes or disable as necessary any website, account, database or component that does not comply with our policy
    • 4. AllHost reserves the right to charge the holder of the account used to send any unsolicited email, a clean-up fee or any charges incurred for blacklist removal at our sole discretion
  • E. RESELLING

    • You agree not to:
    • a. re-sell or offer for the use of third parties any part of our Hosting Services unless a specific Reseller product has been purchased
    • b. You are responsible for the good housekeeping of your Reseller Service. You agree to delete files and Hosting Services that are no longer required
    • c. AllHost and Staff are not to held liable to claim for any data stored within our servers including but not limited too data loss. Whilst we do make several copies of backups stored across different servers, we still recommend customers take off-site backups of all data at regular intervals.
  • F. SUSPENSION AND TERMINATION

    • 1. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Hosting Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
    • 2. Failure to comply with this acceptable use policy constitutes a material breach of the our terms and conditions of sale upon which you are permitted to use the Hosting Services, and may result in our taking all or any of the following actions:
      • a. immediate, temporary or permanent withdrawal of your right to use the Hosting Services
      • b. immediate, temporary or permanent removal of any Material (as defined in paragraph 5.1) uploaded to our servers
      • c. issue of a warning to you
      • d. issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
      • e. further legal action against you
      • f. disclosure of such information to law enforcement authorities as we reasonably feel is necessary
  • G. CHANGES TO OUR ACCEPTABLE USE POLICY

    • 1. We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
  • F. MISC

    • 1. We reserve the right to terminate service at any point either as a result of failure to comply with Terms and Conditions, Acceptable Use Policies or any other reason deemed fit by AllHost.
    • 2. You, the customer, are liable to ensure you have regular backups taken off-site (outside of the AllHost servers or network). AllHost will not be held liable for any data loss as a result of server, hardware, software or network failure.
    • 3. Where “Unlimited” is offered for a feature, the feature provided must actually be utilized.
      Any dormant Email Accounts, MySQL Databases or Subdomains created which do not serve content or are merely duplicates of existing content may be removed if it is deemed to be abuse of the unlimited offering.
      In the rare event of a feature that has been provided on “Unlimited” terms presenting a risk to stability or performance of our servers then we reserve the right to remove such offering from the customer. 
    • 4. Our 99.99% Uptime guarantee is intended to provide a guarantee against unplanned downtime. Any planned maintenance is exempt from counting towards the uptime provided. Uptime is measured on a monthly basis, from start to end of the month.

G. Additional Dedicated Server Terms

  1. You may not use the Services:
  • in any way that breaches any applicable regulation, UK or International law.
  • in any way that is fraudulent;
  • to transmit, or otherwise permit any unsolicited or unauthorised advertising or promotional material or any other form of similar marketing material ,also known as SPAM or Unsolicited Commercial E-mail (UCE)
  • for Storage, distribution, fabrication, or use of malware including virus software, rootkits, password crackers, adware, key stroke capture programs and other programs normally used in malicious activity. Programs used in the normal ordinary course of business are deemed acceptable.
  • to introduce malicious programs into our network or servers or other products and services of AH Cloud Ltd (e.g., viruses, Trojan horses and worms). Executing any form of network monitoring that will intercept data not intended for the customer.

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